Tsavorite 7.10cts

Colour & Clarity

Each gemstone is unique and tends to have different inclusions. This is a sign which can help differ natural stones from synthetics. Gems Direct tries its best to provide an actual representation of the colour and clarity of the product which is visible to the naked eye. Images from different angles and videos are provided for the customer to get a better understanding of the gemstone. However, it must be noted that varying inclusions are visible from different angles and different magnifications.

Note, that all gems do not show the same colour from all angles. Most stones on the website have a possibility that the face-up colour can change when the stone is viewed in a different angle, because of their doubly refractive nature.

Colours can change according to the display it is viewed through. We have taken all measures to showcase all gemstone colours accurately. However, we cannot guarantee that the actual colour of the gemstone will match the colour viewed through each individual display.

Laboratory Reports

Gems Direct assures that it only deals in stones mined from the earth and does not deal with any synthetic or imitation gems. The reports of the stone that are given on the website are a representation of the reports from the respective laboratories where the stones were tested. Although Gems Direct ensures that there are no errors to the best of its ability, Gems Direct is not liable for any errors made by the laboratories which produce each of the reports.  Read More >>>

 We at Gems Direct offer a smooth and secure payment process and would prefer our customers to go through our policies before placing an order. Customers are required to make the payment in full in order for the shipment to be processed. Once the payment is received and the order is confirmed, Gems Direct will send you an order confirmation e-mail. All prices are indicated in United States Dollars (USD) only.

Payments can either be done through Visa cards, Master cards or through a bank transfer. Please select the bank transfer option on the check-out page to view bank details. Don’t forget to quote your order number on the remittance advice and e-mail it to us at info@GemsDirectOnline.com. All bank charges are to be borne by the customer.

Gems Direct will only be responsible for the taxes and customs clearance from the shipping country. Any taxes, customs clearance and other charges in the country of destination will have to be borne by and is the responsibility of the customer. 

Once you have made up your mind and confirmed your payment, we will start processing the order and ship it to you. We offer worldwide shipping and all our sales are performed with insurance. All orders exceeding USD 1000, will be delivered by Gems Direct (Pvt) Ltd via FedEx, while International Economy Post/ Registered Air Mail will be utilized for all purchases below USD 1000, which will take approximately 2-4 weeks to reach you. You can write to us in advance to arrange for express service (with additional shipping fee), for orders below USD 1000 as well. You will receive an update with tracking details upon dispatch. Feel free to reach out to your local postal service to track the shipment, or write to us to check the approximate delivery interval at any time.

Your orders are handled every day of the week, excluding Sunday. Should an item be temporarily unavailable, you will be informed. In such circumstance, we kindly ask for up to three weeks to complete the order. All signing parties for gifts, should be at least 18 years of age. In the case of a purchase intended as a gift, and the recipient is a third party, all the responsibility concerning the fulfilment of the sale liabilities passes to the grantee.

Exchanges or Returns

If you wish to exchange or return your order, kindly e-mail us with the subject line ‘Exchange Request’ or ‘Return Request’ along with the order number, to ensure that the item for exchange or return complies with the Payment & Shipping Policy. To avoid inconvenience with customs and extra charges, please do not ship the goods back to us without an exchange/ return confirmation e-mail from Gems Direct.

All products are exchangeable or can be returned in their original condition along with their original certificate and original packaging if applicable, within 30 days of receipt.

Please note that shipping and handling charges may vary depending on the delivery location. To ensure a hassle-free return, please check with us in advance regarding the shipping details. You are liable for the inbound return shipment charges, duties and taxes. Gems Direct (Pvt) Ltd reserves the right to charge any original outbound shipping fees, handling fees and any commissions paid to the payment system if deemed necessary. In case of the original certificate being damaged or is not returned, the customer is liable for an additional fee up to 500 USD, deducted from the amount being refunded. Gems Direct (Pvt) Ltd reserves the right to refuse, reject or charge a damage fee on any exchanges or returns, if the goods are damaged or not returned in their original condition.

In some cases, it is possible that we refund the complete value of the goods with no charges or fees applicable for exchanges or returns. We are open to discuss each situation with our customer and give the best service possible as customer satisfaction is our main priority.

All exchanges and returns should be sent to the following address only:

Gems Direct (Pvt) Ltd

471-2/1,

Galle Road,

Colombo 00300,

Sri Lanka.

All orders made through the site will be deemed as confirmed orders and will be processed for shipping. If you wish to cancel the order, you may do so within 24 hours of placing the order. In the event a cancellation request is made after 24 hours and we have already handed over the goods for shipping, please follow the return procedure in the Payment & Shipping Policy on how to return the goods.

All cancellations should be done by sending an E-mail to info@GemsDirectOnline.com with the subject 'Order Cancellation Request' along with your order number.